AI roleplay for customer-facing teams
Improve how your teams perform in every
conversation.
Voice AI roleplays that let sales and customer service teams practise real situations, get scored against your own criteria, and improve — before it costs you a customer.
Practise without risk.
Improve with real data.
Simulation in progress
Scenario · Customer service
03:42
Customer angry about a delay
“I understand what you're telling me, but I've been waiting three days. What solution can you give me?”
8.4 /10 performance
Real-time feedback
Good empathy. Now be specific about the next step and confirm the deadline.
Training critical conversations in
- B2B sales
- Retail
- Contact centres
- Customer success
- Insurance
From theory to performance
Training ends. The real conversation
begins.
Your teams do not need more content. They need to practise real situations, get immediate feedback and repeat until every conversation is second nature.
- 01
Realistic, safe practice
Voice agents that react, object and adapt like a real customer — available any time, with no colleague to book and no live account to risk.
- 02
Objective evaluation
Measures skills, behaviours and process compliance against criteria you define for your business, so every rep is assessed the same way.
- 03
Continuous improvement
Turns each result into recommendations, new practice sessions and an improvement plan for every person on the team.
One platform. Every conversation.
Train the moments that move your business.
From the first cold call to resolving a complex complaint.
Sales
Turn pipeline pressure into practised confidence.
Discovery, objections, pricing defence, negotiation and closing — rehearsed against buyers who push back exactly like yours do.
- Scenarios built from your ICP, product and real objections
- Scoring on discovery, value framing and next-step control
- Consistent method across every rep, region and channel
Team performance
Last 30 days
- Practices
- 1,248
- Average gain
- +24%
- Certified
- 86%
Progress by skill
Example data
Customer service
Make every interaction strengthen the relationship.
Train enquiries, complaints, retention and difficult situations with customers who react in real time.
- Cases based on your real contact reasons
- Evaluation of empathy, resolution and process
- Consistency across channels, teams and sites
Team performance
Last 30 days
- Practices
- 1,248
- Average gain
- +24%
- Certified
- 86%
Progress by skill
Example data
Onboarding
Get new hires customer-ready sooner.
Replace shadowing queues with structured practice, so a new starter arrives at their first real conversation already fluent.
- A practice path per role, from day one to certification
- Certification gates before contact with real customers
- Visibility on who is ready and who still needs support
Team performance
Last 30 days
- Practices
- 1,248
- Average gain
- +24%
- Certified
- 86%
Progress by skill
Example data
Simple for the team. Powerful for the business.
From one conversation to an improvement plan.
- 1
Define the scenario
Set the context, the customer profile, the objectives and the evaluation criteria that matter to you.
- 2
Practise by voice
The professional talks with an AI agent that responds in real time, objects and adapts to what they say.
- 3
Analyse performance
Get feedback, evidence from the transcript and a score for every competency.
- 4
Activate improvement
Generate new practice sessions and actions that close each specific gap.
From training to transformation
See what is holding your team back. Then act on it.
Roleplay Gym turns thousands of practice conversations into clear signals about people, process and opportunities to improve.
- 01
Spot gaps before they reach a customer.
- 02
Compare teams by skill, campaign or location.
- 03
Prioritise actions across training, consulting and operations.
Insight detected
Objection handling
High priority
42%
of the team concedes on value before exploring the objection
- Current team
- 5.8
- Benchmark
- 8.2
Recommended action
Activate a 3-roleplay path on value defence and negotiation.
Create path →
Example data
For trainers, consultancies and operators
Your methodology.
Now, at scale.
Build recurring practice programmes, run multiple clients from one place and deliver measurable results under your own brand.
Discover the partner solution- 01
Multi-client workspace
Run programmes and data for every client with clean separation and access control.
- 02
White-label
Your brand, your domain, your methodology and your reports in front of the client.
- 03
Recurring revenue
Add a continuous practice layer to services you already sell.
Questions, answered
What teams ask before they start.
What is AI roleplay training?
AI roleplay training is a method where a sales or customer service professional holds a spoken practice conversation with an AI agent that plays a customer. The agent reacts in real time — asking questions, raising objections and changing tone — and the conversation is then scored against defined criteria. It replaces the scheduling problem of peer roleplays with practice that is available on demand and evaluated consistently.
How is this different from an e-learning course or an LMS?
An LMS delivers and tracks knowledge; Roleplay Gym develops and measures behaviour. A course can confirm that someone knows a discovery framework. Only practice shows whether they can run a discovery call under pressure. Most teams keep their LMS for knowledge and add Roleplay Gym as the practice and assessment layer on top.
Do the scenarios use our own products and objections?
Yes. Scenarios are configured with your context: customer profile, product or service, real contact reasons, the objections your buyers actually raise, and the evaluation criteria your organisation uses. Generic scenarios are only a starting point.
What languages are supported?
Roleplay Gym runs voice roleplays in multiple languages, which matters for teams operating across markets or for contact centres serving several countries from one site. Tell us which languages you need and we will confirm coverage during the demo.
How long does it take to get started?
A first scenario is typically live within days, not months. The demo itself is built around one conversation you want to improve, so you see the platform working on your own use case before making any commitment.
How is performance measured?
Each conversation is scored per competency — for example discovery quality, objection handling, empathy, process compliance or next-step control — with evidence taken from what was actually said. Scores roll up by person, team, site or campaign so you can compare and prioritise.
Start with one conversation
Which conversation do you want to improve first?
We design a first scenario with you and show you the potential using your own use case.
No commitment. A first scenario tailored to your team.